Privacy Policy

This Privacy Policy explains how DocAura ("DocAura", "we", "us" or "our") collects, uses and protects information when you use the DocAura Patient app, the DocAura Doctor app (together, the "Apps") and the website docaura.org (the "Website"). By using our Apps or Website, you agree to this Policy.

1. Information we collect

Patients:

• Account details: name, mobile number and/or email address, and password or login verification.
• Booking details: the doctor, hospital, date and time slot you book, and your booking history.

Doctors:

• Profile details: name, specialty, qualifications, associated hospital(s)/clinic(s), contact number or email, and an optional profile photo.
• Practice details: availability schedule, time slots and consultation fees you set.

Automatically collected: basic device and app information (such as device model, operating system version, app version and crash logs) and a push notification token, used to keep the Apps working and to send appointment notifications.

2. Information we do not collect

We do not ask for or store sensitive personal information such as medical records, diagnoses, prescriptions, government ID numbers, biometric data, or full card/bank details. We do not access your contacts, SMS, call logs, photos (except a photo a doctor chooses to upload), or precise location in the background.

3. How we use information

• To create and manage your account.
• To show doctors, hospitals, availability and fees to patients.
• To create, confirm, reschedule and cancel appointments.
• To share a booking's necessary details (patient name and contact, appointment time) with the doctor/hospital you booked with.
• To send booking confirmations, reminders and service-related notifications.
• To provide support, fix bugs, prevent misuse and improve the Apps.

4. Sharing of information

We do not sell, trade or rent your personal information. We share information only:

• With the doctor or hospital you book: only what's needed to serve your appointment.
• With service providers that host our servers, send notifications or process payments on our behalf. They may use the information only to provide those services to us. Payments, where applicable, are handled by secure third-party payment gateways; we do not store your full card details.
• When required by law, or to protect the rights, safety and property of our users or DocAura.

5. Data security

Data is transmitted over encrypted connections (HTTPS) and stored on secured servers with access limited to authorised personnel. No method of storage or transmission is 100% secure, but we take reasonable measures to protect your information.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the service. When you delete your account, we delete or anonymise your personal information within 30 days, except where we must keep certain records to meet legal obligations.

7. Your rights and account deletion

You can view and update your profile in the app at any time. You can request deletion of your account and associated data from within the app (where available) or by emailing [email protected] from your registered email or mentioning your registered mobile number. We will process your request within 30 days.

8. Children's privacy

Our Apps are not directed at children under 13 (or the minimum age required in your country). Appointments for minors should be booked by a parent or guardian using their own account. We do not knowingly collect personal information from children.

9. App permissions

• Internet: to connect to our servers.
• Notifications: to send booking confirmations and reminders.
• Camera/Photos (optional, Doctor app): only if you choose to upload a profile photo.

You can change permissions anytime in your device settings.

10. Third-party links

Our Apps or Website may link to third-party sites or services. We are not responsible for their privacy practices, so please review their policies.

11. Changes to this policy

We may update this Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the Apps after changes means you accept the updated Policy.

12. Contact us

If you have questions about this Privacy Policy or your data, contact us:
Email: [email protected]
Website: https://docaura.org